FAQs

How do I subscribe?

Choose the 'Subscribe & Save' option on the product page you want. Select the delivery frequency based on your dog's size. Click 'Add to Basket' and proceed to checkout.

Can I change my subscription?

You can modify your subscription anytime from your Account. Here, you can also add or remove products, update your delivery schedule, or change your address and details.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time from your Account.

What delivery frequency should I choose?

We've taken the guesswork out of your subscription. When selecting your delivery frequency, simply choose your dog's size — small, medium, or large — and we'll point you to the right schedule to keep them topped up

How frequently will I get deliveries?

We've linked your delivery frequency to your dog's size, so when you set up your subscription, selecting small, medium, or large will guide you to the right schedule. Need more flexibility? You can push back your next delivery or request one straight away — it's all manageable from your account.

What if I need new supplements faster than planned?

You can manage your deliveries by logging in your online account. From there you can change your delivery date. You can even ask for your next tub to be delivered ASAP!

What happens if I forget to skip my subscription?

For any upcoming subscription product, we will send you a reminder email 4 days before your order is dispatched so as to give you ample time to confirm if you still want the order or prefer to reschedule it for a later date.

If you decide you don't want the order this time but do not adjust the order date in your subscription account or contact our customer service team via email for assistance, the order will proceed as scheduled.

Can I change the products in my subscription?

Simply visit your Accounts page to view your current subscription. From there, you can easily add or remove any products to suit you and your pet's needs.